Privacy Policy

Protection of your personal data and your privacy is important to us at Pelago Travel Ltd.  We do our utmost to properly look after your personal data and protect your privacy.

This policy covers why, what and how we use, collect, disclose, transfer and store your data; whether from our website, social media accounts or any personal data that you provide to us by other means.  We provide information about the technologies that we use to gather and store data and give you opportunity to opt out of us collecting and storing your data.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Why we collect data:

We collect data to be able to respond to your needs and requests, to be able to send you updates from Pelago Travel on new tours, special offers and travel products, to enable us to understand and improve how our website is being used and to promote our travel services and products.

What personal data we collect:

We may collect, retain and use the following:

  • Information that you provide to us when you use contact forms, subscribe to Pelago news or ask to be added to waiting/notice lists on our web site
  • Correspondence that you send to us may be kept enabling us to respond to you
  • Information that you provide to us through competitions and completion of our research questionnaires
  • Details of bookings and purchase transactions that you carry out with Pelago Travel and information necessary for us to fulfil your order.

This can include your name, email address, postal address and telephone/mobile number.  In the case of a full booking, further information is required (as set out in the booking form/process) to enable us to complete your order.

How we use your personal data:

  • The personal information we collect allows us to keep you up to date with our tours, offers and other product news. If you don’t want to be on our mailing list, you can opt out anytime by following the link on the email or emailing us at info@pelagotravel.com
  • We also use information to help us create, develop, deliver, and improve our tours, other products and service
  • We may use some of your personal information, for example, date of birth or country of residence, to verify your eligibility for certain products
  • We may also use your personal information to get in touch with you about your booking or to facilitate internal processes to fulfil your order
  • We will use the information that you provide in any research to help us develop and improve our products and services. This information is likely to be anonymised and aggregated.
  • If you enter a competition, or similar promotion, we will use your information in line with the competition process and to learn from any feedback. The latter is likely to be anonymised and aggregated.

How we collect technical information and use cookies:

We may collect information about your computer, such as your IP address, browser and device type.   This enables aggregated statistical information to be gathered and analytical reports produced.  This does not include any personal information or identify any individuals.

Cookies are used to collect data on website usage.  Cookies are files which are sent by our website to your computer or other access device, which are accessed when you visit our site in future. This provides date to help us understand how our website is being used so that we can make improvements.

You can delete and block cookies via your internet browser but disabling them may affect the web pages that you can access. You can find more technical information about cookies and how to control them by looking at http://www.aboutcookies.org.

Cookies in use on our site are for: – Vimeo – our video provider platform; for Facebook for ‘Like’ or ‘Share’ buttons; for Google Analytics and also to power our Live Chat module from Tawk.to. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Tawk.to is a Live Chat app provider. See Below for more information on these.

Pelago Travel do not use any advertising cookies and we do not gather any personal information from any cookies.

If you ‘Sign Up’ for news, offers or information from Pelago Travel your information is used solely for that purpose and is not shared with any Third Party. We use Mailchimp, who are a recognised Email Marketing provider with their own strict Privacy Policy to handle our subscription mailing list.

Analytics:

We use Google Analytics to provide information about how pelagotravel.com is used. This helps us to understand the numbers and locations of users and how people are using our website, which helps us to make site improvements.

Google Analytics uses various cookies and tags to gather this information.  This is happening widely across the internet on many sites. More information about Google’s Analytics can be found here.

Google Analytics gathers and stores information about the number of site sessions; the pages visited; how long each user spends on the site/pages; how users got to the site.

Analytics doesn’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.  It provides overall data about browsers’ actions and patterns of use.

Live Chat:

Tawk.to is a free messaging app we use to help you with any queries you may have while using the website and we do not use it for any other purpose. Tawk’s cookie policy – https://www.tawk.to/privacy-policy/

Vimeo:

Although Vimeo has its own Cookies Policy, for the purpose of the Pelago Travel site the cookie is used for analytic purposes such as number of plays, etc. We do not use our videos for any targeted advertising.

Where and when we transfer and store your data:

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

We may need to transfer and store some of your data to a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. Such staff may be engaged in the fulfilment of your booking and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Disclosing your information:

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

We will share personal information that is directly relevant to the fulfilment of your order with us, including to a third-party supplier. For example, we would share traveller names and any special requirements with a hotel supplier.

We may disclose personal information if we are under a duty to disclose or share your personal data, in order to comply with any legal obligation, to enforce or apply our Terms and Conditions and other agreements, to protect the rights, property, or safety of Pelago Travel Limited, or for the purposes of fraud protection and credit risk reduction.

If Pelago Travel Limited, or substantially parts of its assets, were acquired by a third party, the personal data held by Pelago Travel about its customers would be one of the transferred assets.

Changes to Our Privacy Policy:

Any material changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

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